Account and sign-in questions

How do I sign in?

Go to Sign in and enter the email and password you signed up with. If you open a link to a page in your account while signed out, you'll be asked to sign in and then taken back to that page.

You may also see a Google button. If you created your account with your email and a password, sign in the same way.

I've just signed up. What happens next?

Depending on how your account was set up, you may be signed in straight away, or asked to check your email for a confirmation link first. If you're asked to check your email and nothing arrives, look in your spam folder, then use the resend option on the same page.

If you see "An account with this email already exists. Please sign in instead.", go to Sign in, or reset your password if you've forgotten it.

I forgot my password

1. On the Sign in page, select Forgot password?
2. Enter your email and send the link.
3. Open the email and follow the link to choose a new password (at least 6 characters).

No email? Check your spam folder, then use Resend reset link after the short wait.

How do I change my password while signed in?

Open Account and select Change password. We email you a link to choose a new one.

Why should I verify my email?

You can create, design, preview and share events without verifying. Verifying is needed to message your guests from InviteEase, on plans that include messaging. When your email isn't verified yet, a Verify your email notice on your Dashboard and Account lets you send the link. If a link has expired, send a fresh one from the same notice.

How do I see the tips again?

Open Account and select Show me around, or open an event and choose More actions (⋯) → Show me around. Tips then appear as you visit each page. To bring back an event's getting-started checklist only, choose More actions (⋯) → Getting-started guide. See Get your event ready: the checklist.

How do I manage optional emails?

• Open Account and use the Setup tips and relevant feature emails checkbox to turn these on or off.
• Optional emails also include a link at the bottom to change your preferences or unsubscribe.
• Emails about your account, payments and your guests' replies are not optional and still arrive.

How do I contact InviteEase?

Email inviteeasehq@gmail.com. Include your event name and, for a payment, the reference shown on your event. You can also reach this from Account → Help & support.